Author Archive for: Mike McEntee

Big Announcement!

Customer Management Resourcing (CMR) are proud to announce our latest Resource Planning & Analytics partnership with Inspire Customer Contact Partnership! CMR have teamed up with Steve Woosey & David Davies at ICCP to offer our clients not only a specialised Planning & Analytics recruitment service but an expert consultancy approach headed up by Industry leaders within the Planning & Analytics

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Call North West’s Quarterly Forum North West Salary & Benefits Report 2019

North West’s Salary and Benefits Report: CMR are delighted to announce the launch of the Contact Centre Industry’s, North West Salary & Benefits Report 2019. In order to create this report, we have been working hard over the last few months, surveying North West based Contact Centre Advisors, Team Managers and Operations Managers, covering salaries, benefits and career move motivations.

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CX Event – LONDON!

The Customer Management Resourcing (CMR) Road Show continues!! From Manchester to Leeds and now down to the smoke! This time we’ve teamed up with industry leading, digital conversation gurus, CX Company and have reserved a great spot in the heart of London at Pennethornes Bar, Somerset House!! Hear about the impact of Digital Conversation Technology on your customer engagement and

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Another Successful Event!

Thank you to all who attended the “Future of Customer Service” event in Leeds last Thursday with Martin Hill-Wilson – It was great to see you all!! Martin really does make you think!!! The future is unknown to us all … All the things that we thought made us human a robot can now do.. They can make decisions… and

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CMR attend Barclays Careers Fair!

CMR were recently invited to participate in a careers fair which was put together by “Right Management” who are providing outplacement services to circa 260 displaced employees at a Barclays contact centre in Leeds. The CMR Team have been working with Barclays and Right Management over the past few weeks, sharing new vacancies in the area and introducing some of

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