Author Archive for: PaulC

Why you should think twice before accepting a counteroffer!

So, you have been on the lookout for a new opportunity, perhaps for career progression, training and development, a better location, improved work life balance, or even better non-pecuniary benefits or a salary increase? You interview with a company that you like and …. They like you! You finally have that golden job offer, an opportunity for that perfect work

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The PPI deadline is fast approaching, what will happen to the talent pool?…

The PPI deadline is fast approaching, The Financial Conduct Authority (FCA) has announced that after 29th August 2019 customers are no longer able to submit complaints against banks/lenders. What we originally thought would be a short-term recruitment peak, the increased requirement for PPI specialists across all levels has continued to rise on a rolling basis, mainly through the need for

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Exclusive CX Event, with CX Guru, Martin Hill-Wilson

The Future of Customer Service! Contact Centre Specialists (CCS) and Customer Management Resourcing (CMR) are delighted to invite you to ‘The Future of Customer Service’ on the 9th May 2019 @ 4pm at Direct Line Group in Leeds, with our Guest Speaker – Martin Hill-Wilson Martin is an independent consultant with a long-standing track record in customer engagement strategy and

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