When you partner with CMR, you’re dealing with genuine industry experts whose understanding of your skills and experience will help us secure your next exciting role in customer management.
We live and breathe the Customer management industry, and this reflects in our service to you. Not only are we committed to ensuring you have an outstanding recruitment experience with CMR, but we have a genuine interest in your aspirations for the future and will invest time in providing any career support and guidance that you need.
Our pledge to all candidates
We will always call you back
We will always deliver feedback from clients
We will always be honest if we think you’re a good match for a role (or not)
CV Tips and Advice
Make the right impression with a winning CV
Your CV is your first opportunity to make a great impression on a potential employer.
The team at CMR works closely with all of our candidates to ensure their CVs are honed to perfection before they are submitted to our clients. However, if you’re looking for some guidance to get started, or just some advice to help you brush up on your CV writing skills, here is some key advice from our team.
Some employers may only glance over a CV, which is why it’s vital that your CV is easy-to-read and presented in the right way. While you may want to flex your creative muscles, it’s best to stick to old-fashioned black and white, while also opting for a standard font like Arial or Times New Roman.
Make your content digestible by avoiding long paragraphs and including headings and bullet point lists to highlight key achievements.
Start your CV with a summary, followed by your work experience and then education. Try to explain any gaps in your employment and, unless specified on the job description, don’t go into too much detail on your educational history; just your most recent qualification/s, the name of the institution and the dates attended will suffice.
It’s worth spending extra time drafting your summary as it’s the first (and sometimes only) part of your CV that an employer will look at. Use it to communicate who you are, what you’re looking for, your key skills and experience, and your top achievements.
While you must include all relevant information in relation to previous employment, try to keep your CV as concise as possible. Aim for no longer than two pages. If that’s a struggle, then review what you’ve included. Generally, your last three roles are the most relevant and where you should elaborate on your achievements. Anything preceding these roles can be brief, just including dates, employer name and job title.
Grammar and spelling
Take the time to triple-check through your CV for any mistakes. If it helps, pass your CV to someone else to read over to make sure you don’t miss anything. As a candidate with CMR, our team will go over your CV with a fine-toothed comb to make sure everything is in order before it gets sent to an employer. However, we still recommend you get it to a high standard before it gets to us.
Tailor your CV
Although it can be tempting to try and create a general CV that you can use to apply for lots of different roles, it’s worth investing the time in customising your CV to the specific role you’re applying for. If one company highlights a certain skill as the most important, but it’s buried in your experience section, bring it up and highlight it in your summary. It takes a bit more time, but trust us; it’s worth it.
For further advice on creating a winning CV to help land your next role in customer management, contact the CMR team. We love to listen and offer help, so use our experience.
Interview Advice and Guidance
Ace the interview. Land the role.
Depending on the employer, an interview could be an informal chat over a coffee or a formal meeting in front of a panel. Whatever you’re faced with, it’s your opportunity to demonstrate you’re the right person for the job.
As a candidate of CMR, our team will help you through the interview process as much as possible, whether that’s providing insider knowledge on the company or helping to ensure you highlight your key skills. However, there’s still a lot of work for you to do before and during every interview. Here are some of our top tips on ensuring your interview runs smoothly and is a success.
It’s common for employers to ask you what you know about their business and what it was about them that made you want to apply for the role. That’s why it’s vital you find out as much about them as possible before your interview. The first port of call is their company website, which should provide an overview of their history and company news.
Google the company to see whether they’ve featured in the news recently and why. Whether that’s a new client win, a merger or simply the latest charity work they’ve been involved in. Try to link what you find out about the company with your background and skills to show them why you’re the ideal person for the role.
Know your CV
It sounds obvious given that you wrote it, but you need to know your CV inside-out. The interviewer/s are likely to have a copy of your CV in front of them and ask questions directly related to what’s written on there, so it’s not going to give the best impression if you look confused at any question related to what you’ve written.
Plan your journey
Take some time to plan out the route to your interview, whether that’s in the car or via public transport. Check the parking situation, timings and the potential for delays. Being late to your interview is a huge no-no, but sometimes it can’t be helped, so ensure you have the name and phone number of your interviewer so you can let them know if you’re running late.
Always have some questions ready to ask your interviewers at the end. It’s likely that if you’ve researched the company beforehand, you’ll naturally have some questions for them. They’re looking for questions that demonstrate curiosity and passion for what they do, so try to make sure you ask something specific to their business, as opposed to something generic.
If you left a previous employer on negative terms, it can be tempting to tell the interviewers your side of the story. However, this can come across as unprofessional and bitter. Instead, give diplomatic answers and try to present your answer in a positive light without addressing any specific people or situations at a previous role.
For further advice on creating a winning CV to help land your next role in customer management, contact the CMR team.
We love to listen and offer help, so use our experience.
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