CMR Group partners with Humanotics to launch Humanotics People Solutions… After working in this industry for my whole career (which started at a Littlewoods or these days a ‘Very’ call centre back in the 90s) I’ve seen so many changes in the skills you need to operate a successful, customer focused business. I’ve spent 10 years working in contact centres
Continue readingHow to take care of your Mental Health during Lockdown We are currently living through uncertain times, in the midst of a Global Pandemic, severe climate change and a volatile economic climate, not to mention Brexit talks, IR35 Legislation and …. the lack of toilet roll on the shelves! The unpredictability and uncertainty of the current situation across the world
Continue reading
CMR are proud to announce that we have been selected to Judge at the International Customer Experience Awards 2019, taking place in Amsterdam later this year. Paul Carter (https://www.internationalcxaward.com/meet-the-judges#PaulCarter) and Liam James (https://www.internationalcxaward.com/meet-the-judges#LiamJames) will be representing CMR on the Judging Panel, which takes place on 21 November 2019. Now in its second edition, the International Customer Experience Awards are set
Continue reading
After spending the last 18 months in helping to develop our people and helping to develop our strategy within the Customer Experience & Contact Centre Recruitment Sector across Europe, I am delighted to announce that we have formally appointed Jon Hitchenor, as our Non Executive Director. Having enjoyed an illustrious career within the recruitment industry, spanning some 35 years and
Continue readingWe all know that an organisations best asset is its people, therefore it can be so frustrating when you do all of the hard work to get the right people on board for your contact centre, only for them to leave several months into the role. Off the back of conducting the research for our ‘2019 Salary and Benefits Report’
Continue reading
Nichola holds over nine years’ experience as a Senior Recruitment Consultant, managing the whole 360 degree recruitment cycle for a wide range of organisations from Enterprise and SME to Public Sector and Not for Profit covering from mid-senior up to executive level roles. She also worked in a Financial Services Contact Centre environment herself for several years while studying for
Continue reading