From day one, CMR has remained focused on the specific areas that make up Customer management and engagament, allowing us to stand out as true market specialists.
Whether you’re seeking a professional recruitment partner to assist with your day-day needs or require a fully consultative service that’s bespoke to you and your business’s requirements, you can rely on CMR to deliver.
Far from a traditional recruitment agency, CMR is made up of genuine experts in the field of Customer management recruitment, and we possess a proven track record for delivering outstanding levels of service across the board. Our Clients can rest assured that we will never put forward a Candidate without prior consent. CMR will confirm full details of; expectations, current situation and anything else you may need to consider, during our initial interview and present all relevant information along with the full Candidate CV.
Bolstered by an industry-leading reputation, CMR Executive Search Consultants work in close partnership with our Clients, immersing themselves in their business strategies to gain an in-depth understanding of the principle barriers and enablers, so that we can identify the right Subject Matter Expert (SME) and leadership talent.
Our proven track record in providing Executive Search services for both Permanent and Interim Professionals has enabled us to establish an extensive network of Executives and Consultants who have passed our stringent assessments to ensure they can make a positive impact from day one.
Our Executive Search Team apply a personal and quality-first approach to present the best Board and C-suite talent, encompassing:
1. Openly branded Executive Search to expose your organisation’s narrative of success
2. Confidential Executive Search due to commercial sensitivity i.e. Restructure, M&A etc
CMR engage as your exclusive partner and take a full brief from your hiring manager, allowing us to gain as much information as possible about your business and requirements.
Our Executive Search Team typically advises Clients to work on a retained basis. This will allow us to conduct extensive research on the market for you, providing in-depth insight into the skills and experience available within your budget and location. However, we are not prescriptive; ‘Exclusive Contingent’ can work for some roles, whereby we adopt a pragmatic approach and act as your partner, advising based upon your unique situation.
CMR will also analyse your potential competitors; looking at similar organisations within your geographic and vertical markets, examining where you sit with regards to pay, benefits, work/life balance and home working flexibility etc.
Following our research, together we will agree a search brief, scoping out other factors including any requirement for competency-based questioning, assessment centres, psychometric/personality profiling, salary/benefits, development opportunities and a clear idea of what the first 12 months in the role will entail.
We conduct all interviews face-to-face, providing you with the shortlist and interview notes, and a full overview of how we have reached that point. We then manage the process together, with CMR being as involved as you want us to be; this includes the full negotiation and reference checking processes before the successful Candidate initiates their onboarding.
Recruitment Project Outsourcing (RPO) solutions provides organisations with the opportunity to outsource elements of their recruitment to our dedicated team of resourcing specialists. Our Account Management Team can manage the entire process from end-to-end if required.
In other words, we become an extension of your internal HR team, at times when you need it the most!
Whether you are going through a period of rapid expansion, setting up in a new market, relocating or offshoring an existing operation, going through a merger/acquisition, or simply need help in securing the best talent in the market, RPO solutions can flex to suit your exact needs. We cover:
CMR work closely with key stakeholders to ensure we tailor make our service to fit your needs. We provide advice and guidance along the way regarding; Talent Attraction Strategy, Recruitment Process and Assessment, Market Trends and Salary Comparisons – ultimately ensuring best in class Candidate and Client satisfaction throughout the project.
Each assignment has its own dedicated CMR senior level associate who will have years of specialist Customer management recruitment experience providing you with the right level of support. Our dedicated Account Management and Delivery Team are highly skilled and well equipped to partner with businesses on small scale, short-term projects or large-scale ongoing multinational campaigns.
As recruitment experts in Customer management, CMR understands that in order to be successful, mid to senior level professionals must possess the right skills and attributes combined with experience and cultural fit.
Our Search and Selection team comprises of sector specialists who have years of experience identifying the right people who will drive success for your business.
Depending on the specific needs of our Clients, CMR offers Permanent and Interim recruitment services within all of our specialist markets.
Whether it’s running a call centre or planning and forecasting, effective Customer Operations are fundamental to every business.
Today, with more distribution channels than ever before, organisations face ongoing challenges when it comes to delivering an outstanding and personalised service to Customers.
CMR’s dedicated team of Consultants are experienced in recruiting mid and senior level contact centre management and analytical roles, as well as operational leadership positions across sales, service and support functions.
Customer Operations roles we typically recruit for include:
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Organisations are paying more attention to Customer experience than ever before, with an emphasis on delivering an outstanding and truly joined-up experience across all available channels.
CMR’s dedicated Customer Experience & Insights team works in partnership with Clients to source the right talent that will improve the Customer journey, whether that involves analysing the costs of a contact centre or looking at additional ways that Customers might be able to help themselves online.
CMR provide talent in the following areas:
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Our team of Change & Transformation recruitment specialists have accumulated a wealth of knowledge over the years that ensures we remain best-placed to offer valuable market insight and guidance for our Clients.
We specialise in the recruitment of subject matter experts who work within a business change function, as well as Candidates who have worked on multiple projects focusing on business improvement and operational excellence.
We work with professionals who possess the following skills and experience:
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A growing number of organisations are driving huge efficiency gains through the implementation of Intelligent Automation (Robotics) and the use of learning-machines and AI to drive a step change in both experience and enhanced understanding of behaviours.
These technologies are enabling organisations to handle high-volume, repeatable tasks that previously required a human to perform. Such an operational shift has led to a growing demand for highly-skilled technical professionals to develop, sell, implement and manage systems and ensure they continue to deliver a high standard of service.
CMR is partnered with some of the most innovative and fast-moving organisations across the globe to provide talent in the following areas:
More of an industry than a sector, CMR works with a wide range of Outsourcing and Consulting organisations to source the right talent for senior level appointments within this environment.
Our Outsourcing Clients demand Candidates with specific skills around winning, designing, implementing, managing and growing front and back office engagements.
CMR works around Europe, South Africa and the Middle East to obtain the very best within:
Today, Trust & Safety is paramount for organisations looking to ensure their Customers and Users protected and their brand is trusted. Increasing investment and innovation in the sector means that new areas in Content Moderation, such as Wellness, Policy creation & enforcement and Automation, are driving demand both within the industry and for talent migrating from other sectors.
Within eCommerce there are emerging Trust & Safety fields associated with Seller Support, Fraud prevention, Compliance and anti-Bot defence, and the growth in online real-world service marketplaces in the travel and transport sector is driving demand for service-provider authentication and validation.
CMR’s dedicated Trust & Safety Practice includes consultants who are experienced in recruiting front-line analysts, mid and senior level management, and niche specialists.
Customer Operations roles we typically recruit for include:
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