Associate Director of Operational Excellence

Job Overview

  • Salary Offer £120,000circa + bonus & car allowance
  • Salary Ranges £100.000 ~ £125.000
  • Experience Level Director
  • Total Years Experience 10~20

Associate Director of Operational Excellence

18month FTC

6 figure salary + bonus & car allowance

Full Time

 

THE ROLE

Working under the CCO, you will lead an outstanding best in class operational excellence capability, with a team comprising of business improvement, training, reporting and insight. You’ll build a new team to support field and central service operations. This role will deliver and continuously improve best in class lean processes and systems which differentiate the business in both operating cost and outstanding customer service experiences. Outcomes will be measured by efficiencies, industry leading operational benchmarks and NPS.

They are not looking for an Operational Manager, but a senior ‘Leader’ in Lean transformational programmes with contact centre background. In this role you will be a ‘programme director’ and oversee the transformation over the next 18months. You will build a team for the change operation, but it’s not simply building a lean six sigma team, it is managing the full change programme, so experience at this level is essential.

You will work with a 3rd party consultancy who will be looking at business analysis, process mapping and design work.

This is a hybrid role, and they need someone who is able to hold the programme together, have strong comms, large group stakeholder management/engagement and leadership experience.

The contact centre experience is essential, as you need to bring in lean and automated changes to a manual and ‘archaic’ process.

This position will be reviewed following the 18month FTC. There may be an opportunity for extension / permanent job offer to lead the continuous improvement programme.

 

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