Automotive App Store Specialist W/Native level of German

Role: Automotive App Store Specialist W/Native level of German

Industry: Automotive

Location: Barcelona (Central office)

Key Languages: Native level of German + fluent English
Your New Company

We have a fantastic opportunity to join a global automotive sales business based in Barcelona. Specialising in transforming the car buying experience across the UK and Europe, our client has an excellent opportunity for experienced Customer Support Specialist to join their growing team!

With their rapid growth in recent months, our client is looking to hire positive, passionate, proactive, resolution seeking customer care advisors that want to help deliver a 1st class automotive care experience to their customers…

Responsibilities:

-You will handle calls from customers who have any inquiries about the products and services offered, ensuring you are exceeding customers expectations at every opportunity, you’ll be helping to make customers’ car dreams come true

-You will be the first point of contact for new and existing customers and you will respond to requests concerning the mobility offer (subscription, purchase in cash, financing)

-You will advise customer’s current or future mobility needs (eg. selection of the appropriate car model) via email, phone and chat

-Make any required analyses to provide the appropriate response or escalate if necessary and ensure a positive experience for every customer

-With your empathy, you will support (potential) customers in their decision-making process, by identifying their needs and ensure that they are best taken care of throughout the process

What success is made of…

-You will have an absolute passion for cars, customers and delivering an amazing customer experience

-Positive and enthusiastic customer advisor who has worked in a similar customer service role

-Outstanding customer engagement and communication skills with an eye for detail

-You will provide pre and post-sales support

-Can own a customer through the entirety of their issue to ensure a smooth resolution

-Organised & structured to be able to plan the working day and reprioritise when needed

-Able to work under pressure in a fast moving, ever-changing environment

-A focus on quality, taking pride in your work and willing to go the extra mile

-Great problem solving and solution focused approach with a “Can do” attitude

-Two Values that are close to their hearts: Kindness and team Spirit

What’s in it for you?

-25-26K/euros gross year

-40hours/week full time contract

-Monday-Saturday rotative, one weekend out/month – 8 am to 8 pm (rotative)

-Permanent Contract

-Office based – Central location in Barcelona

-Training and development opportunities

-Bonus scheme: up to 10 % of the basic annual gross salary depending on whether the company achieves its annual targets

-25 days annual leave (for each year worked one additional day – up to 5 days, 5 day can be carried over to the next year) + day special leave on Birthday

-1 day special leave for voluntary work

-Free Calm App

-Share Savings: Buy stock options with a discount of 20% (max. 250 €/year)

-Free fresh fruits & coffee in the office

-Events in the office

Please send us your update CV!