BPO Global Account Manager

Job Overview

  • Postal Code 08003
  • Experience Level Mid
  • Total Years Experience 0~5

 Role: BPO Global Account Manager  

Industry: BPO

Location: Barcelona

Key Languages: Native level of Spanish and C1 level of English

 

Your New Company

On behalf of our client, an international BPO here in Barcelona we are looking for an experienced Contact Center Operations Account Manager to oversee our clients operations in Iberia and Latin America. The successful candidate will manage important client relationships and be the link between the client and operations teams ensuring the best-in-class service and achievement of contact center metrics and KPI´s.

 

Your Responsibilities

Reporting to the Global Operations Director you will be responsabile for:

  • Managing two high profile clients across different markets and sites
  • You will be responsible for communications between the operations teams and the client keeping them informed about the campaigns results & performance
  • You will implement improvement measures to enhance the relationship with your key accounts and maintain an excellent relationship
  • Create and identify cross-selling and/or upselling situations opportunities
  • Indentify and suggest areas that can be improved in-house to achieve the contact center metrics & KPI’s

 

What success is made of…

  • Desired – Degree in Business Administration or equivalent
  • Previous experience as an Operations Manager or Junior Program Manager
  • Previous experience managing clientes in a call center environment
  • You will possess strong communication skills and the ability to manage strong professional relationships
  • You are results & client-oriented
  • You pay attention to the details & data analytics

 

What’s in it for you?

  • Competitive Salary
  • Permanent Contract
  • Hybrid model: WFH + onsite + 25% international travel

 

Here’s what you need to do next…

If you’re interested in this role send an up-to-date copy of your cv to teresa@wearecmr.com

 

 

 

 

 

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