Contact Centre Manager

Job Expired

Contact Centre Manager 15 views1 application

Job Overview

  • Postal Code E20 1JN
  • Salary Offer £45,000 - £55,000
  • Experience Level Manager
  • Total Years Experience 5~10

Job Description

Job title              Operations Manager

Location             London

Salary                 £45,000 – £55,000

Permanent, Full Time (Monday – Friday 9-5)

We are looking to appoint an established Operations Manager to drive best practice across this highly skilled Customer Contact Team. You will be a proven and professional leader, capable of motivating and developing a team through example and ongoing Continuous Improvement.

You will be a natural people leader, happy to be hands on when needed, always looking to deliver the best results, and add value to a business that is investing in improvement programmes across the contact centre.

Working for one of the most respected regulatory bodies, this is a fantastic opportunity to join a leading business which invests in the career development of their employees.

Key responsibilities include:

  • Leading a highly skilled and complex Customer Contact Team
  • Full line management across the highly skilled team; including recruitment, performance management, training and development
  • Monitor KPI’s and performance, delivering results
  • Identify and analyse trends in calls, and advise on areas needing improvement
  • Delivery of Continuous Improvement and Change Management programmes
  • Developing interdepartmental relationships to support projects and strategy
  • Utilising best practice to inform continual process improvement

 Essential skills & experience:

  • Demonstrable track record of successfully managing and developing a team
  • Experience in Contact Centre would be beneficial but not essential. You need to have managed at an operational level, delivering results and excellent people management
  • Must have worked in a regulated environment. Financial Services would be a huge plus.
  • Outstanding communication skills, both written and verbal
  • Project design and developing customer focused solutions
  • Ability to analyse complex customer data sets beneficial
  • Adept at managing a technical team

Please APPLY NOW and a member of the CMR team will be in touch to provide more information.


How To Apply

Send your CV to Nicola Morris at the following address:

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Tel: 0161 941 5555

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1A Bridgewater Road,
WA14 1LB