Customer Advisor w/ Native level of Dutch

Job Overview

  • Postal Code 08003
  • Salary Ranges 0 ~ €20.000
  • Experience Level Junior
  • Total Years Experience 0~5

Role: Customer Advisor w/ Native level of Dutch

Industry: Call center / service company

Location:  Lisbon Portugal

Key Languages: Native level of Dutch + English C1

 

Your New Company:

We are looking people like you!!

Would you like to join in an important international company, who offers excellent service worldwide.

 You will be part of a family of over 80,000 game-changers from more than 170 locations in 50 countries.

If you have a Native level of Dutch + C1 English level, motivation, you like dealing with customers and you have a good level of written skills, this opportunity to work with us, is for you.

 

Your Responsibilities:

-You will be the first point of contact to handle and resolve costumer issues.

– You will respond professionally to inbound phone calls/ email /chat/social/social messaging channels (as assigned)

– Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented

– you will compose thoughtful and accurate messages or customize prepared

– You will proactively and independently work to meet targets and goals.

– You will collaborate with other technicians to resolve or properly close help tickets

– You Will manage an individual ticket query.

 

What success is made of:

  • You have a Native or Proficient Dutch (C2)
  • You have Fluency inEnglish (B2)
  • You possess excellent writing and verbal communication skills to simplify technical language for non-technical users.
  • You have Excellent multitasking skills and has the ability to shift to chat & social media support and various systems when needed.

 

What’s in it for you?

– Do you want to be part of a new project, with good opportunities to grow into an important international company.

  • Rotative working shifts from Monday to Sunday – 8 am to 5 pm
  • Monthly Base salary according to the experience.
  • Meal allowance paid in voucher card of 7,23 € per working day
  • Signing Bonus -of 2000€ (Paid in 2 times 50% after 1st month of contract and 50% after 3 months contract)
  • Performance bonus of 100€ monthly
  • Retention bonus of 1000€ (paid in 2 times 30% after 6 months + 70% after 12 months)
  • Health insurance with a dental plan (after 6 months contract)
  • Contrato a termo certo.
  • Opportunities for career progression and possibilities for an international career.
  • Possibility to do Full Work from Home based in Portugal

 

Life at our company:

– Work with a diverse environment with people from over 58 nationalities

– Benefit from our modern amenities, many discounts in local businesses, company parties and events, and much more!

– We promote inter-company mobility to work at any of our sites around the world

– New and modern offices in Lisbon, Oriente, Portugal

 

Here’s what you need to do next…

-If you’re interested in this role send to oscar@wearecmr.com an up-to-date copy of your cv.

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1A Bridgewater Road,
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Tel: +44 161 941 5555
Email: manchester@wearecmr.com

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