Customer Service Advisor

Job Overview

Customer Service Advisor

Salary: Up to £22,000

Hours: Monday – Friday, shifts between 8am – 6pm

Our client is searching for a passionate and talented customer focused individual who will engage with customers while providing excellent support for their outstanding utility company. They are looking for someone who enjoys delivering high quality customer service with a ‘can do’ attitude.

Duties:

  • Answering calls and handling customer enquiries effectively while providing advice and support.
  • Supporting customers who may be in financial hardship and require specialist services.
  • Delivering high quality performance via all channels; telephony, email, live chat etc.
  • Helping to manage customer accounts.

Candidate Qualities:

  • Pro-active and positive
  • Hardworking – will go above and beyond for the customer
  • A strong team player
  • Great problem-solving skills
  • Enthusiastic

Benefits:

  • Competitive salary up to £22,000
  • Hybrid working & Flexible hours
  • Life Assurance
  • Health Cash Plan
  • Bonus Scheme
  • 23 days holiday, increasing to 27 days with length of service
  • Company pension
  • Progression and ongoing development
  • Wellbeing programmes
  • One day paid volunteering a year

If you like the sound of working with a growing company that truly value their staff and provide excellent development opportunities, and strive to help the community and environment, then get in touch today for immediate consideration!

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Manchester

Customer Management Resourcing
1A Bridgewater Road,
Altrincham,
WA14 1LB

Tel: +44 161 941 5555
Email: manchester@wearecmr.com

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Barcelona

Customer Management Resourcing, S.L.
Carrer de Méndez Nuñez , 3,
Barcelona,
08003

Tel: +34 901 848787
Email: barcelona@wearecmr.com

Amsterdam

Customer Management Resourcing
Zekeringstraat 17
1014 BM Amsterdam

Tel: +31 30 799 8400
Email: amsterdam@wearecmr.com

Ireland

Customer Management Resourcing
Block C, 77 Sir John Rogerson’s Quay, Dublin Docklands, Dublin D02 VK60

Tel: +353 (0)1 6971100
Email: dublin@wearecmr.com