Customer Service Representative

Job Overview

  • Salary Offer £19,500
  • Salary Ranges 0 ~ £20.000
  • Experience Level Junior
  • Total Years Experience 0~5

Job Description

Customer Service Representative


Full or Part time – Permanent 

£19,500 starting salary + Excellent benefits & Career Development Opportunities

Customer Management Resourcing (CMR) is a boutique recruitment consultancy that specialise in mid & executive level roles within ‘Customer Management’. This includes all management or analytical roles surrounding Contact Centres, Customer Experience & A.I.

What you can expect as a Customer Support Agent?

You will be responsible for delivering outstanding levels of customer service to customers and ensuring interactions meet with regulatory standards. You will also be responsible for managing escalations through to resolution. We are recruiting for a team of passionate customer service advisors who are solutions focused and customer centric.

This is an exciting opportunity to join a dynamic, and progressive organisation that places customers at the heart of all they do. You will have excellent opportunities for progression and development on top of a range of benefits.


  • Take ownership for both inbound and outbound calls including written communications where needed.
  • Deliver exceptional customer service within a fast-paced environment.
  • Ensure customer queries are handled with a first-time resolution in mind, always acting effectively upon the requests of the customer.
  • Identify areas of improvement to meet and exceed customer needs.
  • Provide support and guidance to vulnerable customers and refer to internal departments where needed or refer on external agencies or charities which may be of assistance if necessary.
  • Comply with financial regulatory requirements.
  • Take responsibility for the full customer journey ensuring the customer is informed and up to date on all actions.

Experience Required:

  • Circa 2 years or more within a contact centre environment
  • Experience within a high call volume environment
  • Ability to always provide outstanding levels of customer service.
  • Excellent listening skills combined with empathy and understanding.
  • Experience of adhering to regulatory requirements.
  • Ability to work and adhere to SLA’s.


  • Previous experience of working within a complaints department or with vulnerable clients.
  • Experience of working with bespoke contact centre systems.
  • Financial Services experience.

If you feel that your experience meets the above description, please apply now for immediate consideration!

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