Customer Support w/ Native level of Dutch

Job Overview

Role: Customer Support w/ Native level of Dutch

Industry: Call center / service company

Location: Oriente – Lisbon Portugal

Key Languages: Native level of Dutch + English B2

 

Your New Company:

We are looking people like you!!

Would you like to join in an important international company, who offers excellent service worldwide.

You will be part of a family of over 80,000 game-changers from more than 170 locations in 50 countries.

If you have a Native level of Dutch + B2 English level, motivation, you like dealing with customers and you have a good level of written skills, this opportunity to work with us, is for you.

 

Your Responsibilities:

-You will Offer first-class Tech support to clients.

-You will Provide customer Tech support via phone and email; you will be the client first contact and you need to do the first diagnostic of the client problem.

– You will respond professionally to inbound phone calls/ email /chat/social/social messaging channels (as assigned)

– Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented

– you will compose thoughtful and accurate messages or customize prepared

– You will collaborate with other technicians to resolve or properly close help tickets

What success is made of:

  • You have a Native or Proficient level of Dutch
  • You have Fluency in English (B2)
  • You possess excellent writing and verbal communication skills to simplify technical language for non-technical users.
  • You have Excellent multitasking skills and has the ability to shift to chat & social media support and various systems when needed.
  • Available to start in on the 22th of June.

What’s in it for you?

– Do you want to be part of a new project, with good opportunities to grow into an important international company.

  • Rotative working shifts from Monday to Saturday – 7:00 am to 7:00 pm
  • Monthly salary of 1000 euros € x 14 months
  • Meal allowance paid in voucher card of 7,23 € per working day
  • Performance bonus of 100€ monthly x 12 month.
  • 3000 euros signing bonus: 750 euros paid every 3 month.
  • Health insurance with a dental plan (after 6 months contract)
  • Permanent contract
  • Opportunities for career progression and possibilities for an international career.
  • Work in Oriente, Lisbon.

Life at our company:

– Work with a diverse environment with people from over 58 nationalities

– Benefit from our modern amenities, many discounts in local businesses, company parties and events, and much more!

– We promote inter-company mobility to work at any of our sites around the world

– New and modern offices in Lisbon, Oriente, Portugal

Here’s what you need to do next…

-If you’re interested in this role send to oscar@wearecmr.com an up-to-date copy of your cv.

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