Dutch Customer Service Advisor 4 views
- Postal Code WA4
- Salary Offer £27000
- Salaries £20.000 ~ £30.000
- Experience Level Junior~Mid
- Total Years Experience 0~5
Customer Service Representative – Dutch
We are recruiting for a number of Multilingual Customer Experience Specialists with exceptional language skills in the North West!
Working for a Global award-winning business based you will be responsible for delivering outstanding levels of customer service to customers in a multi-channel business (Inbound Calls, Emails & Social Media). You will also be responsible for managing escalations through to resolution.
· Provide professional, prompt and friendly client support by listening to clients and responding in a way that exceeds their expectations;
· Identify and troubleshoot the issues accordingly using available resources;
· Logging and follow up of Customer Information;
· Responding to enquiries and handling client escalations by telephone and email;
· Having a full understanding of company processes and maintaining contractual obligations.
· Excellent communication & negotiation skills;
· Problem solving;
· Sense of responsibility;
You must be C1/C2/Fluent Level in English PLUS Native/Fluent Dutch
· Previous experience working within a Customer Support or Customer Service environment
What we offer:
· An initial FTC contract of 3 months with a possibility of extension or permanent contract
· Possibility of relocation to the Barcelona office.
· A competitive salary + Benefits of £27,000 per annum
If your experience matches the above description, please get in touch with Beccie at CMR for immediate consideration.