Industry: E-commerce

Location: Barcelona (Initially work from home)

Key Languages: Native level of German + Fluent level of English

Your New Company

Our client is a multinational technology company based in Barcelona, focused on e-commerce, cloud computing, digital streaming and artificial intelligence. It is considered to be one of the Big Four technology companies.

Our client is looking for a high-judgment individual to join their team as Fraud Investigator, to evaluate transactions and safeguard global customer base, profitability and brand while maintaining a high bar of customer experience. They are specifically seeking applicants with fluent German language skills to support their global operations team, however you will be supporting the English speaking country- business as well.

Your Responsibilities

-You will communicate effectively via email and/or telephone with our customer base buyers, merchants and internal customers;

-You will take appropriate action to identify and help minimize the risk posed by fraud patterns and trends;

-You will consistently achieve/exceed weekly productivity and quality standards;

-You will participate in ad hoc projects/assignments, as necessary;

What success is made of…

-You are Fluent in both German and English (both written and spoken);

-You have excellent interpersonal and problem-solving skills;

-You are self-disciplined, diligent, proactive and detail oriented;

-You have strong organizational skills and a positive, result-oriented attitude;

-You are a Team player;

-You have the ability to effectively manage time and individually prioritize multiple tasks of competing priority;

-You have flexibility with regards to working hours and will be working Saturdays or Sundays as part of your normal 5 day shift;

What’s in it for you?

-Estimated Total Compensation in Year 1:  26,440 EUR

-Language bonus, Ticket Restaurant, Health Insurance, Pension plan, Career plan

-One of the best companies to work for, according to Glassdoor;

-A 39 hour week – rotative shift;
-A modern office with a central location in Barcelona;
-Possibility to attend Spanish or English courses;
-Free coffee and tea, team activities & summer parties;

Here’s what you need to do next…

-If you’re interested in this role send us an up-to-date copy of your cv.