German Technical Support Maastrich Netherlands
Your New Company:
We are looking for people like you in Maastrich Netherlands!
Would you like to be part of an important international automotive company, who offers excellent service worldwide?
If you have a Native level of German + C1 English level, motivation, you like dealing with customers and you have a good level of written skills, love to use various social media apps then this is the opportunity to work in a great team.
- Accepting incoming support requests, incidents and problems by phone, email and live chat;
- Troubleshooting issues;
- Creating cases, registering all activities using a ticketing tool;
- Identifying weaknesses in our processes or tools and creating awareness;
- Identifying problems that can affect our processes and escalating them accordingly;
- Resolving reported issues according to pre-defined use cases;
- Reporting undefined issues to higher level.
What success is made of…
- Time shifts: 8am – 8pm for full-time (40 hours)
- You have You have a Native level of German and C1 in English
- You have experience in task related.
- You have Excellent multitasking skills and has the ability to shift to chat & social media support and various systems when needed.
- You have experience in troubleshooting and Technical support.
What’s in it for you?
- An attractive pay: s € 2.293 gross per month (40 hrs/week).
- A competitive performance based salary growth;
- Company result-oriented bonuses;
- A holiday allowance: 8% of annual salary;
- Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs;
- 200 vacation hours;
- Collective health insurance at discounted rates;
- Lucrative relocation package. If applicable, you will be reimbursed for the first arrival, housing fee & moving costs.
- It is important to be somewhere you feel you can grow! We offer opportunities that enable you to develop yourself professionally.
Next thing to do is to send me your updated CV to Priscilla@wearecmr.com