Operations Manager – Multilingual – Barcelona

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Operations Manager – Multilingual – Barcelona 79 views11 applications

Job Overview

  • Salary Offer 45.000€ + Bonus + Excellent Benefits
  • Total Years Experience 0~5

Are you an experienced Operations Manager within the CC Industry and can speak more than one language?

We have an excellent opportunity in Barcelona working for a leading outsource provider managing a giant social media brand and leading content moderation teams.

Overview of tasks:

  • Managing the overall performance and governance of the statements of work
  • Managing the day-to-day operations in accordance with contractual requirements and SLAs
  • Prompt identification and resolution of service delivery issues including implementation of preventative measures
  • Transition management during set up phase or expansion phases
  • Inspire improvements regarding all service delivery processes and service level reporting mechanisms
  • Providing exceptional people management, mentorship and career development to members of the team, achieving low attrition levels and high employee engagement
  • Driving operations teams to deliver continuous improvement and productivity/quality gain
  • Flagging and escalating business risks to partner in a timely manner

Is this you?

  • Bachelor’s degree or equivalent
  • Dynamic leader with experience and passion for managing large and diverse teams in a fast paced environment, able to deal with rapid change and ambiguity
  • Excellent communication skills in English and Spanish
  • Strategic thinker with strong analytical and problem-solving skills
  • Substantial experience in operations in the outsourcing industry sector
  • People management experience, including managing leaders, and a strong desire to develop team members
  • Empathy for the social media communities and passion to create an exceptional experience and outstanding support
  • Excited to be part of a global operations team, designing effective business operations, tackling complex problems, and developing individual team members
For further information and a conversation around the company and role please apply now and our team will be in touch.

We do endeavour to respond to as many applications as possible, however due to the high volume of applications we tend to receive we cannot always advise each individual unsuccessful applicant. If you haven’t heard from us within 14 days of submitting your application, please assume that on this occasion you have been unsuccessful.


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