Operations Manager w/ Fluent level of English

Job Overview

  • Postal Code 08003
  • Salary Offer 25000€ - 28000€
  • Salary Ranges €20.000 ~ €30.000
  • Experience Level Mid
  • Total Years Experience 0~5

Role: Operations Manager

Industry: Call Center / BPO International Company

Location: Barcelona

Key Languages: Fluent level of English

 

Your New Company:

On behalf of our client an important & international organisation we are looking for an experienced Operations Manager to be Responsible for coordinating and overseeing the operations of the campaigns.

 

Your Responsibilities:

-Manage an international team;

– Ensure the appropriatte development of team members based on performance appraisal and 1to1’s;

– Recommend changes for organizational and process improvement;

– Define precisely team methods and best practices;

– Allocate resources daily and weekly to adjust team focus on goals attainment;

–  Working close to the Delivery Manager in order to monitor reports for any issues and to ensure that business development opportunities for new work are maximized;

– Identify, develop and implement solutions to resolve issues;

– Design and develop programs and processes to support desired results;

– Support and work in collaboration with the Client Delivery Manager in order to ensure that business development opportunities for new work are maximized.

– To ensure that the team is engaged and motivated and performing according to their objectives while increasing retention

 

What success is made of:

– You have previous experience as a Supervisor or Senior Team Leader

-You have previous experience managing international teams

-You have previous experience in a Call Center environment

– Experience in financial management and budgeting & in Quality Management System impementation

– Strong interpersonal skills, problema solving and analytical skills.

– Knowledge in performance metrics

 

What’s in it for you?

-Full-time contract (39 hours/week)

-Fixed schedule Monday to Friday

-Salary according experience

-24 days holiday per year on full time basis

-Being part of a constantly growing company & team, with endless opportunities for career development

Here’s what you need to do next…

-If you’re interested in this role send to teresa@wearecmr.com an up-to-date copy of your cv and a cover letter explaining what makes you suitable for this role.

 

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