Start-up | Customer Service Specialist w/ Native level of German

Job Overview

  • Postal Code 08003
  • Salary Offer 22000
  • Salary Ranges €20.000 ~ €30.000
  • Experience Level Junior
  • Total Years Experience 0~5

Role: Start-up | Customer Service Specialist w/ Native level of German

Industry: Start-up Company

Location: Barcelona center

Key Languages: Native level of German + Fluent level of English

 

Your New Company

Our client is a Swedish Startup operating out of Barcelona. Offering technical support and education, either on-site or remotely. Their business model is based on the direct sales of tech-related services through their our own application and website, operating with major companies in the telecommunications and retail sectors.

To strengthen their growing team, we are recruiting a German-speaking Customer Service Specialist.

This role is based in the Barcelona office, and will focus on interacting with and serving customers in Germany.

Your responsabilities

  • Answer incoming calls and responding to customer emails and chat
  • Provide product and service information to customers
  • Process orders, forms, and applications
  • Manage and resolve customer complaints
  • Follow up customer calls where necessary
  • Monitor, document, and alert developing trends in customer calls
  • Identify structural improvement areas and propose resolutions to supervisors

 

What success is made of…

  • Service-minded: Being service-minded includes being responsive to the customer’s needs and responding in the best possible way. This also means creating and maintaining good customer relationships.
  • Experience in Customer Service and/or Call Center Operations
  • Excellent communication skills, both written and verbal
  • Native level of German
  • High level of English written and spoken
  • Strong problem-solving skills
  • Detail-oriented
  • Tech-savvy / Passion for tech

 

What’s in it for you?

  • Competitive Salary (22k)
  • Friendly and flexible working environment
  • Regular fun team activities
  • Experience in a multicultural environment
  • CoWorking Office located in Barcelona
  • Free fruit, coffees and teas

Here’s what you need to do next…

To express your interest and to find out more, please email a copy of your CV to: teresa@wearecmr.com

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