Customer App Experience Specialist w/native level of German Maastricht Netherlands

Job Overview

  • Postal Code 08003
  • Salary Offer 25000€
  • Salary Ranges €20.000 ~ €30.000
  • Experience Level Junior
  • Total Years Experience 0~5

Your New Company:

We are looking for people like you in Maastricht Netherlands!

Do you like techologies, apps and games?

Would you like to be part of an important international automotive company, who offers excellent service worldwide?

If you have a native level of German + C1 English level, motivation, you like dealing with customers and you have a good level of written skills, love to use various social media apps then this is the opportunity to work in a great team.

 

Your Responsibilities:

  • Accepting incoming support requests, incidents and problems by phone, email and live chat;
  • Troubleshooting issues;
  • Creating cases, registering all activities using a ticketing tool;
  • Identifying weaknesses in our processes or tools and creating awareness;
  • Identifying problems that can affect our processes and escalating them accordingly;
  • Resolving reported issues according to pre-defined use cases;
  • Reporting undefined issues to higher level.

 

What success is made of…

  • Time shifts: 8am – 8pm for full-time (40 hours)
  • You have You have a Native level of German and C1 in English
  • You have experience in task related.
  • You have Excellent multitasking skills and has the ability to shift to chat & social media support and various systems when needed.
  • You have experience in troubleshooting and Technical support.

 

 What’s in it for you?

  • An attractive pay: € 2.293 gross per month (40 hrs/week).
  • A competitive performance based salary growth;
  • Company result-oriented bonuses;
  • A holiday allowance: 8% of annual salary;
  • Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs;
  • 200 vacation hours;
  • Collective health insurance at discounted rates;
  • Lucrative relocation package. If applicable, you will be reimbursed for the first arrival, housing fee & moving costs.
  • It is important to be somewhere you feel you can grow! Our client offers opportunities that enable you to develop yourself professionally.

Here’s what you need to do next…

-If you’re interested in this role send your CV to: Priscilla@wearecmr.com

 

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Manchester

Customer Management Resourcing
1A Bridgewater Road,
Altrincham,
WA14 1LB

Tel: +44 161 941 5555
Email: manchester@wearecmr.com

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Barcelona

Customer Management Resourcing, S.L.
Carrer de Méndez Nuñez , 3,
Barcelona,
08003

Tel: +34 901 848787
Email: barcelona@wearecmr.com

Amsterdam

Customer Management Resourcing
Zekeringstraat 17
1014 BM Amsterdam

Tel: +31 30 799 8400
Email: amsterdam@wearecmr.com

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Customer Management Resourcing
Block C, 77 Sir John Rogerson’s Quay, Dublin Docklands, Dublin D02 VK60

Tel: +353 (0)1 6971100
Email: dublin@wearecmr.com