Customer App Experience Specialist w/native level of German Maastricht Netherlands
- Postal Code 08003
- Salary Offer 25000€
- Salary Ranges €20.000 ~ €30.000
- Experience Level Junior
- Total Years Experience 0~5
Your New Company:
We are looking for people like you in Maastricht Netherlands!
Would you like to be part of an important international automotive company, who offers excellent service worldwide?
If you have a native level of German + C1 English level, motivation, you like dealing with customers and you have a good level of written skills, love to use various social media apps then this is the opportunity to work in a great team.
- Accepting incoming support requests, incidents and problems by phone, email and live chat;
- Troubleshooting issues;
- Creating cases, registering all activities using a ticketing tool;
- Identifying weaknesses in our processes or tools and creating awareness;
- Identifying problems that can affect our processes and escalating them accordingly;
- Resolving reported issues according to pre-defined use cases;
- Reporting undefined issues to higher level.
What success is made of…
- Time shifts: 8am – 8pm for full-time (40 hours)
- You have You have a Native level of German and C1 in English
- You have experience in task related.
- You have Excellent multitasking skills and has the ability to shift to chat & social media support and various systems when needed.
- You have experience in troubleshooting and Technical support.
What’s in it for you?
- An attractive pay: € 2.293 gross per month (40 hrs/week).
- A competitive performance based salary growth;
- Company result-oriented bonuses;
- A holiday allowance: 8% of annual salary;
- Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs;
- 200 vacation hours;
- Collective health insurance at discounted rates;
- Lucrative relocation package. If applicable, you will be reimbursed for the first arrival, housing fee & moving costs.
- It is important to be somewhere you feel you can grow! Our client offers opportunities that enable you to develop yourself professionally.
Here’s what you need to do next…
-If you’re interested in this role send your CV to: Priscilla@wearecmr.com