Customer Service Advisor w/ High level of Spanish

Job Overview

Role: Customer Service Advisor w/ High (Native) level of Spanish
Industry: Call center / Service companies
Location: Portugal
Key Languages: High/Native level of Spanish+ English C1


Your New Company:

We are looking people like you!!

Would you like to join in an important international wellbeing service establish company, who offers excellent service worldwide. If you have a high/Native level of Spanish + C1 level of English, motivation, you like dealing with customers and you have a good level of written skills, this opportunity to work in a great Call center team, is for you, with the great opportunity to work 100% remotely inside portugal country.

 

Your Responsibilities:

-You will be the first point of contact to handle and resolve costumer issues.
-You will respond professionally to inbound phone calls, email and products specification sheets and sorted tools over the phone.
– you will identify and escalate issues appropriately
– you will compose thoughtful and accurate messages or customize prepared
– You will proactively and independently work to meet targets and goals
– You will Immediately deal with or escalate suspected or recognized customer issues as per defined procedures.
– You will Assist costumer in setting up service repair for the appliances, check availability and make appointment for service call.

 

What success is made of:

– Full time 40 hours per week -Monday – Sunday rotative shifts 8:00 – 02:00

-You have You have a C1/C2 level of Spanish + High level of English
– You have +2 years of experience or less experience in task related.
– You have Sales skill and experience of Retail is an advantage
– You have Excellent multitasking skills and has the ability to shift to chat & social media support and various systems when needed

What’s in it for you:

– Do you want to be part of a new project, with good opportunities to grow into an important international company.

– Salary according to your location:

Remote work:
– 700 euros + Bonuses 58,3 euros each (Holidays; Christmas)
– Performance bonus: 120 euros after 4th month

Lisboa City At office :
– 800 euros + Bonuses 66,6 euros each (Holidays; Christmas; performance)
– Performance bonus: 120 euros after 4th month

 

For both modalities you will have:

– Medical and dental insurance after 6 months of contract
– 22 business days by Portuguese law in both modalities.
– Training period full paid
– contrato a termo incerto.

Here’s what you need to do next:

-If you’re interested in this role send to oscar@wearecmr.com an up-to-date copy of your cv.

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