Customer Service Specialist w/ Native level of French

Job Overview

  • Postal Code 08003
  • Salary Ranges 0 ~ €20.000
  • Experience Level Junior
  • Total Years Experience 0~5

Role: Customer Service w/ Native level of French

Industry: Call center / Service companies

Location:  Portugal

Key Languages: Native French + English C1

 

Your New Company:

We are looking people like you!!

Would you like to join in an important international wellbeing service establish company, who offers excellent service worldwide.

If you have a native level of French + C1 English level, motivation, you like dealing with customers and you have a good level of written skills, this opportunity to work in a great Call center team, is for you.

 

Your Responsibilities:

-You will be the first point of contact to handle and resolve costumer issues.

-You will respond professionally to inbound phone calls, email and products specification sheets and sorted tools over the phone.

– you will identify and escalate issues appropriately

– you will compose thoughtful and accurate messages or customize prepared

– You will proactively and independently work to meet targets and goals

– You will Immediately deal with or escalate suspected or recognized customer issues as per defined procedures.

 

What success is made of…

– We have 2 different projects with our client, with the following shifts, and both with remote or 100 % at office.

Remote work:

  • Full time 40 hours per week -Monday – Sunday rotative shifts 8:00 – 22:00
  • Full time 40 hours per week -Monday – Sunday rotative shifts 7:00 – 23:00

 

Or 100% at Lisboa office with the following shift:

Monday – Saturday 40 hours per week, with two possibilities of rotative shifts:

  • 7:00 a 20:00 or 7:00 – 17:00; depending on the needs of the client

 

-You have You have a Native level of French and C1 in English

– You have +2 years of experience or less experience in task related.

– You have Sales skill and experience of Retail is an advantage

 

What’s in it for you?

– Do you want to be part of a new project, with good opportunities to grow into an important international company.

– Salary according to your location:

Remote work:

– 700 euros + Bonuses 62.5 euros each (Holidays; Christmas)

– Language complement: 50 euros

– Performance bonus: 120 euros after 4th month

Lisboa City:

  • 800 euros + Bonuses 70,8 euros each (Holidays; Christmas; performance)
  • Language complement: 50 euros
  • Performance bonus: 120 euros after 4th month

For both modalities you will have:

  • 1000 euros signing bonus (500 month after your entrance; other 500 two month after your entrance)
  • Medical and dental insurance after 6 months of contract
  • 22 business days by Portuguese law in both modalities.
  • Training period full paid
  • Contrato a termo incerto.

Here’s what you need to do next…

-If you’re interested in this role send to oscar@wearecmr.com an up-to-date copy of your cv.

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