CMR GROUP News & Events

The PPI deadline is fast approaching, what will happen to the talent pool?…

The PPI deadline is fast approaching, The Financial Conduct Authority (FCA) has announced that after 29th August 2019 customers are no longer able to submit complaints against banks/lenders. What we originally thought would be a short-term recruitment peak, the increased requirement for PPI specialists across all levels has continued to rise on a rolling basis,...

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Call North West’s Quarterly Forum North West Salary & Benefits Report 2019

North West’s Salary and Benefits Report: CMR are delighted to announce the launch of the Contact Centre Industry’s, North West Salary & Benefits Report 2019. In order to create this report, we have been working hard over the last few months, surveying North West based Contact Centre Advisors, Team Managers and Operations Managers, covering salaries,...

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CX Event – LONDON!

The Customer Management Resourcing (CMR) Road Show continues!! From Manchester to Leeds and now down to the smoke! This time we've teamed up with industry leading, digital conversation gurus, CX Company and have reserved a great spot in the heart of London at Pennethornes Bar, Somerset House!! Hear about the impact of Digital Conversation Technology...

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Another Successful Event!

Thank you to all who attended the "Future of Customer Service" event in  Leeds last Thursday with Martin Hill-Wilson – It was great to see you all!! Martin really does make you think!!!  The future is unknown to us all … All the things that we thought made us human a robot can now do.. ...

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CMR attend Barclays Careers Fair!

CMR were recently invited to participate in a careers fair which was put together by "Right Management" who are providing outplacement services to circa 260 displaced employees at a Barclays contact centre in Leeds. The CMR Team have been working with Barclays and Right Management over the past few weeks, sharing new vacancies in the...

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